My book world edition user manual about your wd product 3 updating your operating system go to the start menu and click windows update. Western digital my book live user manual pdf download. If youre going to to call an agent at 8002754932 be sure to read here for the best way to do it with alternatives and shortcuts. North america europe toll free 00800 ask4 wdeu english 800. Contacted wd support and their only option was to return the drive. Our datacentric solutions are comprised of the western digital, gtechnology, sandisk, upthere and wd brands. Millions of people around the world trust their data to my book desktop storage. My book duo device, with wd smartware pr o, wd drive utilities, and wd security software usb 3. Complete backup equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos, videos, music and documents. All others contact wd technical support in your region. My book live duo personal cloud storage dualdrive shared storage. Wd mybook file permissions issue wd customer service no.
Easy to use my book desktop storage is ready to use out of the box so you can start transferring files, saving your memories and backing up right away. My book technical if you encounter problems wth this product. It comes with all the software you need to help protect your data, including wd backup and wd security software and is compatible with apple time machine. Email support is free for the entire warranty period and our extensive knowledge base is. This is technically harder than simply connect to computer and read data directly.
Same next day delivery worldwide free business quotes. The wd backup software is compatible with windows 10, 8. I have tried formatting the my book drive using file explorer, but it tells me the drive is write protected. Wds my book live duo personal cloud storage provides dualdrive shared storage on your home network thats wirelessly accessible from computers, tablets, smartphones, and connected devices. My wd mybook external will allow me to drag and drop files from the external to my desktop, while denying me access to others. With the power of wd backup, apple time machine compatibility and acronis true image wd edition software, youve got a complete backup routine to help recover data in the event of a computer virus, computer failure, or if. My book technical if you encounter problems wth this. Your product includes 30 days of free telephone support during the warranty period.
The replacement my book duo was therefore definitely not working properly. My book duo user manual about your wd storage device 3 kit contents as shown in figure 1, your my book duo device kit includes the following. Apparently these are included free in other models of wd external drives. When i returned to access my hard drive and play a music file, the program froze and i was prompted to. Western digital backup software wd my cloud setup, app and. The my book desktop hard drive also works great withacronis true image wd edition software to schedule full system backups. Cannot access or format external hard drive wd my book. Stop in any of our store locations during regular business hours, and our expert staff will answer your computer questions or help you with things like. The mammoth 8tb capacity on the wd 8tb my book is the largest i have seen to date of this size in terms of dimension, as it measures only 170mm by. I have looked but there is no tab or switch on the usb drive to unlock or disable the write protect. Dear dennis, i dont know whats going on but all my files on my external western digital my book are marked as read only. Wd communityshare your thoughts and connect with other wd users. We would like to show you a description here but the site wont allow us.
The western digital can encrypt the data on the external usb hard drives such as my book or my passport drives. Store massive amounts of photos, videos, music and documents with my book desktop storage. Register your product wd community knowledge base contact support. I have wd my book essentials and want to know how long you have tech phone support. Designed to meet wds demanding requirements for durability, shock tolerance, and longterm reliability, we back up pun intended. As you will see in the picture below, my computer recognizes the device and it acts as if it is completely normal, except i cannot do anything with the hard drive. My book desktop storage also works great with acronis true image wd edition software to schedule complete system backups. Wd data recovery external hard drive and software support. Oct 03, 20 as with the my book live, you can also back up your pc to the my cloud over your network. Contacting wd technical support when contacting wd for support, have your wd product serial number, system hardware, and system software versions available. Im guessing if you find yourself in possession of a my booklike i have and want to feel your files are safe in the future. For more information regarding updating your system, visit windowsupdate recording your wd product information in the following table, write the serial number and model number of your new wd.
I am not a super geek and fearful of trying to repartition the external drive. My book av for tivo technical support services support. They point out to use data recovery software to recover data in case the enclosure fails. Email support is free for the entire warranty period and our extensive. Find over 30,000 products at your local micro center, including the my book 8tb usb 3. Our latest edition features visual, easytouse, automatic, continuous backup software. Western digital offers an expansive portfolio of technologies, storage devices, systems and solutions for businesses and consumers alike. Your wd product information is found on the label on the bottom of the device.
Added western digital my book essential 1tb 3 weeks ago. To get started, choose the western digital brand youd like help with. May 24, 2017 the mammoth 8tb capacity on the wd 8tb my book is the largest i have seen to date of this size in terms of dimension, as it measures only 170mm by 140mm. The power button only works when the wd smartware software is installed on. Western digital backup software wd my cloud setup, app. View full western digital my book live specs on cnet. Wd my book drives and encryption automatically enabled. My book live user manual recording your wd product information remember to write down the following wd product information, which is used for setup and technical support. Filled it up to about 7tb and found the drive to be slow and unresponsive at times. Wd my passport ssd support information sandisk support. And the drive supports apples time machine technology, so you can back up mac clients, too. Oct 03, 2011 the hard drive that normally showed up as my book e. As a service to our customers, micro center offers instore technical support.
This 30 day period starts on the date of your first telephone contact with wd technical support. I normally leave my computer on stand by when i leave and this was no different on this day. My book user manual about your wd drive 1 about your wd drive welcome to your my book external hard drive, an elegant, highcapacity storage solution for all the chapters of your digital life. Complete backup my book desktop storage comes equipped with wd. Get the runaround about not needing drivers between wd pointing at microsoft and visaversa. If your product is not listed above, please visit the product page. Password protectionwith builtin 256bit aes hardware encryption with wd security software, just set your own personalized password tohelp keep your content private and safe. I was told by wd support that my issue wasnt a wd product issue, but a microsoft windows issue.
The western digital hard drive is one of the most extensively acclaimed, and the nonvolatile storage devices can be considered as the perfect option to save the digital data in a wellorganized manner. My book user manual about your wd drive 4 power button use the power button to safely power down the drive and avoid data loss or damage to the drive. So lengthy discussions with wd support started again with the final result that i should contact microsoft to find a solution. Had an issue with wd support when i noticed that the drive did not come with the 9 digit code that would give me access to my cloud. Cannot find any files documents in the retrieved contents folder. My book western digital speichern western digital store shop. Sandisk, a western digital brand, is supporting this product with the above part number pn. As with the my book live, you can also back up your pc to the my cloud over your network. Contacting wd technical support when contacting wd for support, have your wd product serial number, system hardware, and system software versions available north america europe toll free 00800 ask4 wdeu english 800.